Post by account_disabled on Mar 6, 2024 22:24:01 GMT -5
BBVA, fined 70,000 euros after an impersonator emptied a client's account The bank delivered the money without verifying the photograph of the document or noting that the signatures were different (Image: BBVA) The Spanish Data Protection Agency has sanctioned the BBVA bank with 70,000 euros for violating the personal information of a client whose account was emptied using the DNI that she had lost during her vacation abroad. The bank delivered the money to the impersonator, over the counter and in person, without even verifying the photograph of the document or noting that the signature on the DNI and that of the person who withdrew the money were different.
The Administration considers that serious negligence has occurred as a result of a lack of diligence, even failing to comply with the bank's internal protocols. The claimant lost her ID while spending her vacation in Italy and reported it to a police station in Venice. Two months later, already in Spain, he detected Fax Lists that the funds in his bank account, 9,400 euros, had disappeared , so he filed a complaint with the police and a claim with the bank for having handed over the funds in his account to a third person without your authorization or consent. BBVA assumed the error and lack of diligence in verifying the client's identity and refunded all the money .
However, the woman filed another claim in which she requested to be compensated with 20% of the amount that had been stolen from her as compensation for moral damages, to which the entity responded that these had to be accredited by her and have an objective basis. . The bank indicated that the claimant had not informed it that she had lost the DNI, but did not provide documentation on the procedures carried out or on the information and documents that were provided to the applicant . The claimant, for her part, stated that she “did not know how they were able to access her personal data and how they were able to withdraw the money in person.”
The Administration considers that serious negligence has occurred as a result of a lack of diligence, even failing to comply with the bank's internal protocols. The claimant lost her ID while spending her vacation in Italy and reported it to a police station in Venice. Two months later, already in Spain, he detected Fax Lists that the funds in his bank account, 9,400 euros, had disappeared , so he filed a complaint with the police and a claim with the bank for having handed over the funds in his account to a third person without your authorization or consent. BBVA assumed the error and lack of diligence in verifying the client's identity and refunded all the money .
However, the woman filed another claim in which she requested to be compensated with 20% of the amount that had been stolen from her as compensation for moral damages, to which the entity responded that these had to be accredited by her and have an objective basis. . The bank indicated that the claimant had not informed it that she had lost the DNI, but did not provide documentation on the procedures carried out or on the information and documents that were provided to the applicant . The claimant, for her part, stated that she “did not know how they were able to access her personal data and how they were able to withdraw the money in person.”